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hosted phone

REV up your business phone system.

Your Business is only as good as its connection.

REV’s Hosted Phone is a fully-managed, Voice over IP (VoIP) phone system that includes everything you need – phones, equipment, service, installation, training, and support. Thanks to our state-of-the-art connection, all interactions that take place over the network are secure and stable, ensuring consistent call quality and reliability.*

WHITE GLOVE SOLUTION

We take care of the set-up, phones and training.

FAST INSTALL

Professional setup is quick and easy – no complicated equipment.

NO MAINTENANCE

We fully manage your system and reduce the burden on your IT team.

ENERGY SAVINGS

Cloud phone systems use less equipment – less energy and a lower power bill.

REDUNDANCY

Our Hosted Phone is backed by our fully redundant enterprise-class data center and firewall.

NO PHYSICAL SPACE

Our phone solution eliminates server cabinets on your premises.

FLEXIBILITY

Easily add new users and features as your business grows.

RELIABILITY

Secure and stable interactions over our state-of-the-art network connection.

BUSINESS CONTINUITY

With mobile app, make and receive calls from any device – anytime, anywhere.

REPUTABLE PARTNER

Pair Hosted Phone with REV Internet for optimum performance. *

*There are network requirements for customers without REV Internet. Please ask your REV Business Sales consultant for more information.

Features

Popular feature options make the most of your time and resources.
CALL JUMP
Take a call with you by switching it from your desk phone to your mobile, and vice versa.
VOICEMAIL TRANSCRIPTION
Read voicemails via email, app or webportal. Check out the user guide here.
PHONE FOR MICROSOFT TEAMS
This feature provides telephony access to your Microsoft Teams client, allowing users to use their Teams client, mobile or desktop, to make and receive calls anywhere in the continental U.S. It’s ideal for businesses looking for one solution for all their internal and external communication needs.
MANY OTHER SOLUTIONS TO MEET YOUR BUSINESS NEEDS
Read about all the other feature options we offer. Features vary by package selected.
MaX UC for Desktop* and Mobile

MaX UC, for mobile and desktop, is next-generation voice and unified communications for Windows PC, MAC and mobile device users. It’s a fully featured soft phone that enables users to send and receive calls, instant messages (IM), or video calls from any Internet connected device. Now that more team members are working from home, rely on MaX UC for your business continuity strategy.

*MAX UC DESKTOP IS NOT INTENDED FOR USE IN MAKING 911 CALLS. YOU SHOULD USE ANOTHER SERVICE TO MAKE ANY CALLS FOR EMERGENCY 911 SERVICES.

Account Codes (Mandatory/Validated)
Allows a subscriber to correlate their outgoing calls with a numerical account code, which is checked against list of approved codes, and is reported in billing information for the call.
Anonymous Call Rejection

Automatically rejects calls for which the caller has withheld the calling number.

Auto-Attendant

Auto-Attendant is a fully featured platform that can enable a nearly endless number of combinations for automated call management. Common functions like out-of-hour greetings, corporate directory routing, and automated business announcements (e.g., directions, hours of operation) can be configured. It is resident within the CommPortal Business Group Administrator Portal.

Automatic Callback/Recall

Allows subscribers to return the most recent incoming call, or to hear the last incoming caller’s number and then optionally return the call.

Bridged / Shared Line Appearance
Allows SIP phones that support multiple registrations to use the same line in order to provide a key-system style service.
Call Forwarding
Forwards incoming calls to an alternative number.
Call Hold
Allows subscribers to put a call on hold and then dial another number.
Call Logs
Running tally of calls that can be used for redial or administration purposes.
Call Park/Pick-up
Allows user of a Business Group line to put a call on hold so that it can be retrieved at other Business Group lines within the group.
Call Recording Service (CRS)
Call Recording Service allows customers to record, monitor, save, and audit their voice calls. Options include 90, 180 and 360-day call retention per line.
Call Transfer
Allows a subscriber to call another party during an existing call, and transfer the call to the second party.
Call Waiting With Caller ID

Displays the calling number and/or calling name as part of the notification that a second call is on the line.

Calling Name/Number Delivery/Blocking

Allows the calling party’s name and number to be displayed and the outgoing caller ID to be blocked, if desired.

Desk phone Management/Customization

Enables the user to customize the programmable buttons on their SIP phone.

Easy Attendant An automated receptionist that is specifically tailored to meet the needs of small businesses. Configurable using CommPortal.
Premium Attendant A configurable automated receptionist service targeted at your high-value business subscribers with a number of high-end features. Configurable using CommPortal.
Extension Dialing (abbreviated) Extension dialing using between 2-7 digits.
Find Me Follow Me Allows users to specify a series of different numbers (or combinations of numbers) to be rung in sequence when an incoming call arrives at their number.
IM and Presence Group IM function enables co-worker collaboration. Users can send and receive files on 1- to-1 chats. Reject with IM option for incoming calls.
Immediate Divert / Ignore Divert or “ignore” a call to voicemail. Line then becomes available to make or receive calls.
Incoming Call Manager This highly-customizable call handling service enables end users to configure rules for handling incoming calls, such as call forwarding, simultaneous-ring, call rejection and VIP call handling. It also includes the ability to do time-of-day and day-of-week routing. This optional feature is embedded within the CommPortal web page and CommPortal Assistant.
Join Ability to join participants to a conference.
Multi-Line Hunt Groups/Routing Options Allows calls to a Pilot Directory Number to be routed to a free line within the Hunt Group.
Multiple Call Appearance Allows a subscriber to have multiple appearances (i.e. phone sets) for a single line.
Music on Hold Music on Hold is a feature in which both music and announcements can be played when callers are placed on hold. These capabilities are configured in the CommPortal Business Group Administrator Portal.
Network-Based Contacts Database Provides subscribers with a database of their contacts, with import and export capability, and optional Microsoft Outlook synchronization.
Priority Call (Distinctive Ringing) Different ring cadences for calls to a Business Group line from within the Business Group vs. external calls from outside the Business Group.
Selective Call Forwarding/Rejection Forwards or rejects incoming calls from numbers selected by the subscriber.
Sequential Ring Enables incoming calls to sequentially ring a series of numbers as defined by the user or administrator.
Short Codes Permits the use of short codes from 1-7 digits that are specific to the Business Group, which can be used to access external numbers.
Simultaneous Ring (SimRing) Allows a line to be configured so that whenever calls are received other lines will also ring, and the call can be answered at these other lines.
Three-Way Calling Allows subscribers to call another party during an existing call and add this party to the call, creating a three-way conversation.
Time of Day/Day of Week Routing Enables calls to be routed based on what day and what time the call comes in.
Voice Operator Panel (VOP) Voice Operator Panel is a software-based portal for operators and receptionists. VOP gives them the capability to forward and route calls through a simple user interface.
Easy Attendant
An automated receptionist that is specifically tailored to meet the needs of small businesses. Configurable using CommPortal.
Premium Attendant
A configurable automated receptionist service targeted at your high-value business subscribers with a number of high-end features. Configurable using CommPortal.
Extension Dialing (abbreviated)

Extension dialing using between 2-7 digits.

Find Me Follow Me
Allows users to specify a series of different numbers (or combinations of numbers) to be rung in sequence when an incoming call arrives at their number.
IM and Presence

Group IM function enables co-worker collaboration. Users can send and receive files on 1- to-1 chats. Reject with IM option for incoming calls.

Immediate Divert / Ignore
Divert or “ignore” a call to voicemail. Line then becomes available to make or receive calls.
Incoming Call Manager
This highly-customizable call handling service enables end users to configure rules for handling incoming calls, such as call forwarding, simultaneous-ring, call rejection and VIP call handling. It also includes the ability to do time-of-day and day-of-week routing. This optional feature is embedded within the CommPortal web page and CommPortal Assistant.
Join
Ability to join participants to a conference.
Multi-Line Hunt Groups/Routing Options
Allows calls to a Pilot Directory Number to be routed to a free line within the Hunt Group.
Multiple Call Appearance
Allows a subscriber to have multiple appearances (i.e. phone sets) for a single line.
Music on Hold
Music on Hold is a feature in which both music and announcements can be played when callers are placed on hold. These capabilities are configured in the CommPortal Business Group Administrator Portal.
Network-Based Contacts Database
Provides subscribers with a database of their contacts, with import and export capability, and optional Microsoft Outlook synchronization.
Priority Call (Distinctive Ringing)
Different ring cadences for calls to a Business Group line from within the Business Group vs. external calls from outside the Business Group.
Selective Call Forwarding/Rejection
Forwards or rejects incoming calls from numbers selected by the subscriber.
Sequential Ring
Enables incoming calls to sequentially ring a series of numbers as defined by the user or administrator.
Short Codes
Permits the use of short codes from 1-7 digits that are specific to the Business Group, which can be used to access external numbers.
Simultaneous Ring (SimRing)
Allows a line to be configured so that whenever calls are received other lines will also ring, and the call can be answered at these other lines.
Three-Way Calling
Allows subscribers to call another party during an existing call and add this party to the call, creating a three-way conversation.
Time of Day/Day of Week Routing
Enables calls to be routed based on what day and what time the call comes in.
Accession Max rebrand

Mobile App

Mobile app available with Mobile, Standard & Professional packages.

When someone calls your primary number, the call will appear on one or more of the devices that you’ve set up. This can include your desk or mobile phone.

Start a call on WiFi, switch it to cellular if you move out of WiFi coverage.
Call Jump! Take a call with you by switching it from your desk phone to your mobile, or vice versa.

Learn how to download and use the MaX UC Mobile app here.

Desktop App

Desktop app available with Mobile, Standard & Professional packages.

MaX UC Desktop is like having your desk phone on your computer (PC or Mac). You can make and receive calls, hold calls, transfer calls, make three-way calls, and more.

MAX UC DESKTOP IS NOT INTENDED FOR USE IN MAKING 911 CALLS. YOU SHOULD USE ANOTHER SERVICE TO MAKE ANY CALLS FOR EMERGENCY 911 SERVICES.

Learn how to download and use the MaX UC Desktop app here.

Max meeting

Meeting App

MaX UC Meeting available with Professional package.

Give a better, more interactive experience: Unique multimedia and interactivity features lead to better sales.

  • Up to 200 attendees per meeting
  • Tightly integrated into MaX UC clients
  • Large-scale, feature-rich ‘webinar’ options
  • Extend the reach of legacy systems

Learn how to download and use the MaX UC Meeting app here.

Equipment

Take an in-depth look at the high-quality equipment we offer for all types of business uses.

FAQs

What is Hosted Phone (VoIP) service?

Hosted Phone, also known as Voice over IP (VoIP), is REV’s fully managed phone system that is hosted in the cloud. It offers businesses a sophisticated, scalable, and highly functional unified communications system.

What’s the difference between PBX and Hosted Phone?

PBX is an on-premises phone system that requires upfront investment and maintenance, while Hosted Phone is a cloud-based phone system that is a subscription service. REV fully manages and supports Hosted Phone equipment.

What happens if I lose my Internet connection?

If you lose your internet connection, your VoIP phone system service will stop working, meaning you won’t be able to make or receive calls. We recommend that you invest in a backup internet connection to avoid this.

How is Hosted Phone service different than Skype & Vonage VoIP services?

If you don’t have REV Business Internet service with our Hosted Phone service, there isn’t a lot of difference between these services. However, if you do have REV Business Internet with our Hosted Phone, it runs on a private network that is managed and optimized for performance, while Skype and Vonage use the public internet. Using this private network means that your calls with Hosted Phone service are less likely to experience dropped calls, lag, or jitter.

How is the voice quality?

Hosted Phone service offers voice quality that is comparable to traditional phone service, but with enhanced high-definition voice technology.

Will the data traffic in my office affect voice quality?

If you have REV Business Internet with our Hosted Phone service, the voice quality will not be affected. If you don’t have REV Business Internet with our Hosted Phone service, you must configure your network to prioritize voice traffic. REV can provide you with a list of network requirements upon request.

How does 911 service work with Hosted Phone?

When you sign up for Hosted Phone, the address you provide to us during installation will be used to dispatch emergency responders when users call 911. The important thing to keep in mind is that this same address will be reported to local emergency service personnel even if you move your phone to a different location. If you move, you must change the address so that emergency responders can reach you. Refer to our Managing 911 Location Guide for instructions to do that.

How can I access CommPortal?

CommPortal is a web-based, self-service portal for managing REV Hosted Phone services. The designated business group administrator of your company may access CommPortal at https://webcare.letsrev.net/bg and end users may access it at https://webcare.letsrev.net.

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