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What is Hosted Phone?
REV’s Hosted Business Phone gives you big-business functionality at a small-business price. Hosted Business Phone is a fully-managed, Voice over IP (VoIP) phone system that backs up to REV data centers to give businesses a sophisticated, scalable, and highly-functioning hosted unified communications system.
REV’s Hosted Business Phone is a monthly service with everything you need included—phones, equipment, service, installation, and training.
Mobile app available with Mobile, Business & Professional packages.
When someone calls your primary number, the call will appear on one or more of the devices that you’ve set up. This can include your desk or mobile phone.
Start a call on WiFi, switch it to cellular if you move out of WiFi coverage. Take a call with you by switching it from your desk phone to your mobile.
Learn how to download and use the MaX UC Mobile app here.
Desktop app available with Business & Professional packages.
MaX UC Desktop is like having your desk phone on your computer (PC or Mac). You can make and receive calls, hold calls, transfer calls, make three-way calls, and more.
MAX UC DESKTOP IS NOT INTENDED FOR USE IN MAKING 911 CALLS. YOU SHOULD USE ANOTHER SERVICE TO MAKE ANY CALLS FOR EMERGENCY 911 SERVICES.
Learn how to download and use the MaX UC Desktop app here.
MaX UC Meeting available with Professional package.
Give a better, more interactive experience: Unique multimedia and interactivity features lead to better sales.
- Up to 200 attendees per meeting
- Tightly Integrated into MaX UC clients
- Large-scale, feature-rich ‘webinar’ options
- Extend the reach of legacy systems
- New, low-cost, Room System options
Learn how to download and use the MaX UC Meeting app here.
Buy only what you need. Hosted Phone gives you the ability to lower the huge costs you are used to paying when it comes to international calling by providing better rates.
As your business grows, Hosted Phone grows with you. As new capabilities become available, REV will continually upgrade the service to provide you the latest and greatest capabilities.
Avoid the burden and extra cost of sophisticated hardware. Everything will be provided by REV as part of the monthly service price of Hosted Phone.
Take an in-depth look at the equipment we offer.
Hosted Phone Features (vary by package selected)
| MaX UC for Desktop* and Mobile |
MaX UC, for mobile and desktop, is next-generation voice and unified communications for Windows PC, MAC and mobile device users. It’s a fully featured soft phone that enables users to send and receive calls, instant messages (IM), or video calls from any Internet connected device. Now that more team members are working from home, rely on MaX UC for your business continuity strategy. *MAX UC DESKTOP IS NOT INTENDED FOR USE IN MAKING 911 CALLS. YOU SHOULD USE ANOTHER SERVICE TO MAKE ANY CALLS FOR EMERGENCY 911 SERVICES. |
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| Account Codes (Mandatory/Validated) | Allows a subscriber to correlate their outgoing calls with a numerical account code, which is checked against list of approved codes, and is reported in billing information for the call. | |
| Anonymous Call Rejection | Automatically rejects calls for which the caller has withheld the calling number. | |
| Auto-Attendant | Auto-Attendant is a fully featured platform that can enable a nearly endless number of combinations for automated call management. Common functions like out-of-hour greetings, corporate directory routing, and automated business announcements (e.g., directions, hours of operation) can be configured. It is resident within the CommPortal Business Group Administrator Portal. | |
| Automated Call Distribution (ACD) | Provides the capability of distributing calls to system operators. | |
| Automatic Callback/Recall | Allows subscribers to return the most recent incoming call, or to hear the last incoming caller’s number and then optionally return the call. | |
| Automatic Callback/Recall | Allows subscribers to return the most recent incoming call, or to hear the last incoming caller’s number and then optionally return the call. | |
| Bridged / Shared Line Appearance | Allows SIP phones that support multiple registrations to use the same line in order to provide a key-system style service. | |
| Call Forwarding | Forwards incoming calls to an alternative number. | |
| Call Hold | Allows subscribers to put a call on hold and then dial another number. | |
| Call Logs | Running tally of calls that can be used for redial or administration purposes. | |
| Call Park/Pick-up | Allows user of a Business Group line to put a call on hold so that it can be retrieved at other Business Group lines within the group. | |
| Call Recording Service (CRS) | Call Recording Service allows customers to record, monitor, save, and audit their voice calls. | |
| Call Transfer | Allows a subscriber to call another party during an existing call, and transfer the call to the second party. | |
| Call Waiting With Caller ID | Displays the calling number and/or calling name as part of the notification that a second call is on the line. | |
| Calling Name/Number Delivery/Blocking | Allows the calling party’s name and number to be displayed and the outgoing caller ID to be blocked, if desired. | |
| Desk phone Management/Customization | Enables the user to customize the programmable buttons on their SIP phone. | |
| Easy Attendant | An automated receptionist that is specifically tailored to meet the needs of small businesses. Configurable using CommPortal. | |
| Premium Attendant | A configurable automated receptionist service targeted at your high-value business subscribers with a number of high-end features. Configurable using CommPortal. | |
| Extension Dialing (abbreviated) | Extension dialing using between 2-7 digits. | |
| Find Me Follow Me | Allows users to specify a series of different numbers (or combinations of numbers) to be rung in sequence when an incoming call arrives at their number. | |
| IM and Presence | Group IM function enables co-worker collaboration. Users can send and receive files on 1- to-1 chats. Reject with IM option for incoming calls. | |
| Immediate Divert / Ignore | Divert or “ignore” a call to voicemail. Line then becomes available to make or receive calls. | |
| Incoming Call Manager | This highly-customizable call handling service enables end users to configure rules for handling incoming calls, such as call forwarding, simultaneous-ring, call rejection and VIP call handling. It also includes the ability to do time-of-day and day-of-week routing. This optional feature is embedded within the CommPortal web page and CommPortal Assistant. | |
| Join | Ability to join participants to a conference. | |
| Multi-Line Hunt Groups/Routing Options | Allows calls to a Pilot Directory Number to be routed to a free line within the Hunt Group. | |
| Multiple Call Appearance | Allows a subscriber to have multiple appearances (i.e. phone sets) for a single line. | |
| Music on Hold | Music on Hold is a feature in which both music and announcements can be played when callers are placed on hold. These capabilities are configured in the CommPortal Business Group Administrator Portal. | |
| Network-Based Contacts Database | Provides subscribers with a database of their contacts, with import and export capability, and optional Microsoft Outlook synchronization. | |
| Priority Call (Distinctive Ringing) | Different ring cadences for calls to a Business Group line from within the Business Group vs. external calls from outside the Business Group. | |
| Selective Call Forwarding/Rejection | Forwards or rejects incoming calls from numbers selected by the subscriber. | |
| Sequential Ring | Enables incoming calls to sequentially ring a series of numbers as defined by the user or administrator. | |
| Short Codes | Permits the use of short codes from 1-7 digits that are specific to the Business Group, which can be used to access external numbers. | |
| Simultaneous Ring (SimRing) | Allows a line to be configured so that whenever calls are received other lines will also ring, and the call can be answered at these other lines. | |
| Three-Way Calling | Allows subscribers to call another party during an existing call and add this party to the call, creating a three-way conversation. | |
| Time of Day/Day of Week Routing | Enables calls to be routed based on what day and what time the call comes in. | |
| Voice Operator Panel (VOP) | Voice Operator Panel is a software-based portal for operators and receptionists. VOP gives them the capability to forward and route calls through a simple user interface. |
What Is Hosted Phone (VoIP)?
Hosted Phone is a fully-managed, Voice over IP (VoIP) phone system that backs up to our data centers to give businesses a sophisticated, scalable, and highly-functioning hosted unified communications system.
What’s The Difference Between PBX and Hosted Phone?
REV Business Hosted Phone is a monthly service with everything you need included—phones, equipment, service, installation, and training.
What Happens If I Lose My Internet Connection?
It is important to establish primary and backup Internet connections that support both VoIP phones and computers. These can both be plugged into a simple router that can be used to automatically switch to the backup ISP if the primary ISP goes down.
How Is Hosted Phone Different Than Skype & Vonage VoIP Services?
Some VoIP providers offer a solution that uses the public internet and is not engineered for optimal performance. Sometimes it works fine, but performance can vary widely based on location, time of day, and the amount of data traffic. In contrast, REV Business’ Hosted Phone is a network-based phone system that utilizes REV Business’ managed, secure, and high-performing private IP network. Your traffic is managed and prioritized and is not subject to the same uncontrollable inconsistencies seen in public internet services.
How Is The Voice Quality?
Since Hosted Phone is an end-to-end managed solution managed by REV Business, voice quality is comparable to what you’re used to today. However, as technologies such as high-definition voice emerge, voice quality for services like Hosted Phone will be far superior to what you have today.
Will The Data Traffic In My Office Affect Voice Quality?
Hosted Phone is a fully managed solution – REV Business ensures voice quality from your phones all the way into the phone network. Our network prioritizes voice traffic so that voice always has priority, no matter how much data traffic there is.
How Does 911 Service Work With Hosted Phone?
When your company signs up for Hosted Phone service, the physical address that you provide to REV Business will be reported to local emergency service personnel when 911 calls are placed. It is important to note that calls from REV Business’ Hosted Phone service to any Enhanced 911 emergency center will report this physical address you provided when the service is initiated, even if the device is moved to another location. If you move phones after the initial installation, you MUST notify REV Business of the new physical address, otherwise, emergency responders may not reach you.
How Can I Access CommPortal?
The designated administrator of your company may access CommPortal at https://webcare.eatel.net/bg and end users may access it at https://webcare.eatel.net/
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