unified communications

Archiving

Store, Search, and Retrieve Business Communications

Securely back up your organization’s phone calls, meetings, chats, and customer interactions so the information is easy to find whenever it’s needed.

Businesses’ day-to-day communications are enriched with valuable knowledge, IP, and insights. Archiving automatically collects and preserves electronic communications such as voice calls, chats, SMS, video meetings, and voicemails from your end-user channels and stores these items in a separate, centralized location.

This provides continuous historical access to your communications with intuitive unified search, preview, playback, exporting, and reporting functionality across all channels in a single, secure, and encrypted platform. Data retention durations are configurable based on business needs.

All UC users can automatically get 30 days of archiving (rolling) retention at no cost. Choose between the following retention options to fit your business needs:

30 days

included for all users

1 year

for rolling retention
period up to 1 year

3 years

for rolling retention
period up to 2 or 3 years

7 years

for rolling retention period of 4, 5, 6 or 7 years

10 year

for rolling retention period of either 8, 9 or 10 years

The Benefits of Archiving for Every Business:
Find Information When You Need It

Automatically preserve, search and retrieve your critical business communications, so you can easily:

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ADDRESS DISPUTES AND COMPLAINTS

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ENHANCE FRONTLINE USER PERFORMANCE

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MAINTAIN KNOWLEDGE AND CONTINUITY

Automatically Capture and Archive All Your Communications Data:

VOICE

Call logs, phone call recordings, voicemail recordings, voicemail transcriptions, associated meta-data
CHAT

Team and customer chat messages, attachments, reactions/ ‘likes’, GIFs, images, emojis, etc.
SMS

SMS messages and images
MEETINGS

Meeting logs, recordings, public chat and notes

These are just a few of the features included with Archiving.

Learn More

Real-Life Examples

Is your company in an industry that is subject to regulatory requirements? Our Archiving Compliance Module can help manage your data responsibly, while complying with regulations and protecting from potential legal and financial risks.