unified communications
Archiving
Store, Search, and Retrieve Business Communications
Securely back up your organization’s phone calls, meetings, chats, and customer interactions so the information is easy to find whenever it’s needed.
Businesses’ day-to-day communications are enriched with valuable knowledge, IP, and insights. Archiving automatically collects and preserves electronic communications such as voice calls, chats, SMS, video meetings, and voicemails from your end-user channels and stores these items in a separate, centralized location.
This provides continuous historical access to your communications with intuitive unified search, preview, playback, exporting, and reporting functionality across all channels in a single, secure, and encrypted platform. Data retention durations are configurable based on business needs.
All UC users can get 30 days of archiving (rolling) retention at no cost. Choose between the following retention options to fit your business needs:
30 days
included for all users
1 year
for rolling retention
period up to 1 year
3 years
for rolling retention
period up to 2 or 3 years
7 years
for rolling retention period of 4, 5, 6 or 7 years
10 year
for rolling retention period of either 8, 9 or 10 years
The Benefits of Archiving for Every Business:
Find Information When You Need It
Automatically preserve, search and retrieve your critical business communications, so you can easily:
ADDRESS DISPUTES AND COMPLAINTS
ENHANCE FRONTLINE USER PERFORMANCE
MAINTAIN KNOWLEDGE AND CONTINUITY
Automatically Capture and Archive All Your Communications Data:
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VOICE
Call logs, phone call recordings, voicemail recordings, voicemail transcriptions, associated meta-data
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CHAT
Team and customer chat messages, attachments, reactions/ ‘likes’, GIFs, images, emojis, etc.
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SMS
SMS messages and images
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MEETINGS
Meeting logs, recordings, public chat and notes
These are just a few of the features included with Archiving.
Is your company in an industry that is subject to regulatory requirements? Our Archiving Compliance Module can help manage your data responsibly, while complying with regulations and protecting from potential legal and financial risks.
Choose the Unified Communications Provider South Louisiana Relies On
Upgrade your operations with the most reliable Unified Communications provider in the region. Find the exact solution for your unique needs today.
Fill out the short form below or call 866-625-4100, and our team will be happy to help you build the perfect communications package.
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