unified communications
Archiving
Store, Search, and Retrieve Business Communications
Securely back up your organization’s phone calls, meetings, chats, and customer interactions so the information is easy to find whenever it’s needed.
Businesses’ day-to-day communications are enriched with valuable knowledge, IP, and insights. Archiving automatically collects and preserves electronic communications such as voice calls, chats, SMS, video meetings, and email from your end-user channels and stores these items in a separate, centralized location.
This provides continuous historical access to your communications with intuitive unified search, preview, playback, exporting, and reporting functionality across all channels in a single, secure, and encrypted platform. Data retention durations are configurable based on business needs.
All UC users can automatically get 30 days of archiving (rolling) retention at no cost. Choose between the following retention options to fit your business needs:
30 days
included for all users
1 year
for rolling retention
period up to 1 year
3 years
for rolling retention
period up to 2 or 3 years
7 years
for rolling retention period of 4, 5, 6 or 7 years
10 year
for rolling retention period of either 8, 9 or 10 years
The Benefits of Archiving for Every Business:
Find Information When You Need It
Automatically preserve, search and retrieve your critical business communications, so you can easily:
ADDRESS DISPUTES AND COMPLAINTS
ENHANCE FRONTLINE USER PERFORMANCE
MAINTAIN KNOWLEDGE AND CONTINUITY
Automatically Capture and Archive All Your Communication Data:
-
VOICE
Call logs, phone call recordings, voicemail recordings, voicemail transcriptions, associated meta-data
-
CHAT
Team and customer chat messages, attachments, reactions/ ‘likes’, GIFs, images, emojis, etc.
-
SMS
SMS messages and images
-
MEETIINGS
Meeting logs, recordings, public chat and notes
These are just a few of the features included in our plans.
Contact REV Business
Fill out the short form below or call 866-625-4100, and we will be happy to help.
Looking for Home Services? Click here.
"*" indicates required fields