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Training & Support for your UC & CC Products

We’re here to help you get the most out of your REV Business Unified Communications (UC) and Contact Center (CC) services. Whether you’re setting up for the first time, looking for step-by-step guides or user portal access, you’ll find helpful resources right here. Explore our how-to videos, quick start guides, and user demos designed to make managing your UC & CC systems simple and stress-free.
If you can’t find what you need, our support team is just a call or click away.
Unified Communications Support
Contact Center Support
Desk Phone Support

UNIFIED COMMUNICATIONS SUPPORT

Demos

UC Desktop App Demos
Calling Features

(Setup, Placing/Receiving Calls, Voicemail and Call History, Presence)

(Must watch on desktop)

Meetings

(Must watch on desktop)

Chat

(Must watch on desktop)

Files

(Must watch on desktop)

How to Set up Call Blocking
How to Check Voicemail
How to Set up Call Forwarding
How to Use Company Messaging
How to Enter Call Commands
How to Use Group SMS/MMS
How to Manage Contacts
How to Record Personal Voicemail Greeting
How to Set up Computer as Softphone
How to Report Spam Calls
How to Make a Warm/Blind Call Transfer
Calling Device Differences

(Understanding the Differences between Computer and Deskphone Calling Devices)

UC Desktop App Within Teams Demos
How to Enter Call Commands in Teams
Active Call Actions in Teams
How to Use SMS in Teams
How to Check Call History and Voicemail in Teams
Presence in Teams
Archiving Demos
Archiving - Quick Start Guide
Archiving - Export Features
Archiving - Legal Hold
UC Control Panel Demos
(for UC System Administrators)
How to Redirect Auto Attendant Calls
How to Record an Auto Attendant Greeting
How to Change a User's Voicemail PIN
How to Change a User's Extension
How to Edit a User's Info

Apps

Download Mobile App

Download Desktop App

Download Desktop App for PC
Download Desktop App for MAC

User Guides

Ascend Desktop and Mobile App Get Started Guide
WebFax User Guide
Managing Voicemail Greetings for Users, Auto Attendants and Hunt Groups
Admin Control Panel Overview
Admin Reports & Analytics Overview
Ascend Teams Embedded Integration

(for Unified Communications MS Teams users)

How to Install and Upgrade
Getting Started with Ascend Teams Mobile App

Administrator and User Portals

UC Administrator Control Panel

(For Administrators to reference/manage their UC users, settings, Auto Attendants, Hunt Groups, Reports & Analytics, and more.)

UC Archiving Portal

(For Administrators and users to securely store, manage, and access archived communications, including call recordings, messages, and meetings.)

UC WebFax Portal

(For Administrators and users to send and receive faxes electronically over the internet, without the need for traditional fax machines.)

CONTACT CENTER SUPPORT

Demos

Queues Dashboard
Contact Center Archiving
AI Agent Evaluator
Agent Dashboard
Interaction Analytics
Large Healthcare - Patient Engage
Large Healthcare - Patient Assist

Administrator and User Portals

Contact Center Administrator Portal - click on the Contact Center icon within the UC Administrator Control Panel

(For Administrators to manage their Contact Center agents, scripts, IVRs, reports, and more.)

CC Archiving Portal

(For Administrators and users to securely store, manage, and access archived communications, including call recordings, messages, and meetings.)

Choose the Unified Communications Provider South Louisiana Relies On

Upgrade your operations with the most reliable Unified Communications provider in the region. Find the exact solution for your unique needs today.

Fill out the short form below or call 866-625-4100, and our team will be happy to help you build the perfect communications package.

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