Contact Center
Contact Center for Wherever, Whenever Customer Engagement
With our Contact Center solution, you can differentiate from the competition
where it matters most – the customer experience.
Being able to give your customers a seamless experience when they reach out to your business is a huge competitive advantage. With the right contact center software, you have the power to create efficient interactions, meaningful insights, productive teams, and an overall superior customer experience. All this adds up to a sustainable boost to your bottom line.
Move your Contact Center to the cloud and experience a highly reliable, secure, and full-featured solution that can be up and running in days, not months. With Contact Center, more responsive, informed, and positive customer experiences are in your future.
Experience Better Productivity and Customer Interactions when you pair our Unified Communications with Contact Center.
CUSTOMER-CENTRIC FOCUS
Handle customer inquiries through their preferred channels (voice, email, or chat).
SMART ROUTING
Get customers to the right customer care professionals at the right time – every time.
INCREASED INTERACTIVITY
IVRs help customers self-serve, and integrations extend contact center capabilities.
IN-DEPTH INSIGHTS
Real-time and historical data improves performance, now and into the future.
OUTSTANDING OUTREACH
Enhance audience engagement with multichannel outreach capabilities.
INTEGRATION FOR HEALTHCARE PROVIDERS
Our Contact Center solution integrates with the top electronic health record (EHR) systems.
WE OFFER TWO WAYS TO GET CONTACT CENTER
We make it easy to address your customer experience needs, no matter the size of your business or your requirements.
We offer 2 plans to choose from, Elite and Pro, with the ability to add our other cloud business applications to create a holistic suite of powerful tools to support your business. When all come together, your customer satisfaction – internally and externally – will dramatically improve.
Technology that Lets Your Business Offer Superior CX – Right Now
Integrations Toolbox
Integrate with popular (or custom) productivity tools, with support for leading CRM systems, plus a set of open APIs.
Unified Presence & Status
Let others see when users are handling customer calls. Let frontline users see who’s available to chat, talk, and meet while on calls.
AI-Powered Analysis
Search call recordings by sentiment and keywords to focus supervisors on the conversations and topics that matter.
Optimized Workforce
Agents can work anywhere, meaning a greater talent pool. You can recruit the very best agents – regardless of location.
NO ONE DOES BUSINESS COMMUNICATIONS IN MS TEAMS BETTER
Our Unified Communications (UC), Contact Center (CC) capabilities, Archiving, and Microsoft Teams collaboration — all in one seamless, embedded solution.
For businesses centered around Microsoft (MS) Teams, their employees/users likely use the MS Teams desktop app. When combined with a business’s MS Teams client, our UC for Teams Embedded solution delivers these same users with an enterprise-grade cloud phone system and AI-powered Contact Center communications – seamlessly integrated within their MS Teams desktop app.
Contact REV Business
Fill out the short form below or call 866-625-4100, and we will be happy to help.
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