legal

We want you to know how we treat personal information REV may obtain from you as a website visitor as a part of your visit. You should also see our REV Internet Agreement and Terms of Use for other information concerning the use of REV’s websites and services. By using any REV website, you accept this online Privacy Policy, our Legal Notice, other applicable policies and terms and conditions. We also provide you with an annual privacy notice containing terms and conditions applicable to your use of our website and service.  Such annual notice can be accessed at letsrev.com

TO REV INTERNET CUSTOMERS
This online Privacy Policy applies to use of any REV website. Your services are also subject to our Internet Agreement, Acceptable Use Policy, Spamming Policy and other applicable terms and conditions of service.

REV has created this privacy statement in order to demonstrate our firm commitment to our customers and the privacy of the information they share with our company. This document discloses our information gathering and dissemination practices for the REV website.

GENERAL
REV respects your ability to make informed choices about the collection and use of your personal information. For this reason, all files are strictly confidential, and all information is classified. This privacy policy outlines how information that identifies you personally is used so that you can make an informed choice about using this site. The terms of this policy apply to www.letsrev.com, letsrev.com, letsrev.biz, eatel.com, eatel.net, eatelbusiness.com, viscom.net, reservetele.com, clearchoiceplaq.com and other sites which REV may from time to time specify in this policy, unless different terms are given in an online or other form or contract provided to you. The websites of REV subsidiaries and third-party content providers may have different privacy policies and practices from those disclosed here, and we encourage you to become familiar with them.

You authorize REV to make inquiries and to receive information about your credit history from others and to utilize such information in its decision regarding its provision of the Service to you. You agree that REV may collect and disclose information concerning you and your use of the Service in the manner and for the purpose set forth herein and in REV’s Privacy Policy. Please read the REV Privacy Policy and annual privacy notice located here.

Information Collected From This Website
When you visit this website some information, such as the site that referred you to us, your IP and e-mail address, and navigational and purchase information, may be collected automatically as part of the site’s operation. This information is used to generate user profiles and to personalize the website to your particular interests. On some occasions we may ask you to provide information on online forms. Providing information on online forms is always voluntary, and you are free to decline from completing them. If you choose not to provide requested information, however, some products and services may not be available to you.

About Cookies
We, or a vendor that places advertising on our websites, may use “cookies” to collect information about your visit to our website and to manage information concerning your preferences. A cookie is a computer code added to a file on your computer as a record of its visit. It does not collect or provide your name or any other personal information about you. It can, however, be read by the website that placed it to note information about your visit, such as your type of Web browser, operating system, and Internet Protocol (IP) address, to better tailor our site for you. It can also be used to recognize you when you log in as a registered user or as a repeat visitor to our website. This allows us to tailor our site by remembering you and any options you select. You can control what cookies are accepted by your computer through the settings on your Web browser or deleting them from your files. Doing so, however, may limit the personalization available to you.

Cookies enable this website to recognize the information you have consented to provide and help us determine what portions of this website are most appropriate for your telecommunication needs. As a result, cookies give you the ability to view the most accurate REV pricing, service, service availability and current promotions.

Security
REV provides you with a secure online environment in which you can safely provide information, purchase services, and access account information. This site has security measures in place to prevent the loss, misuse, and alteration of information under our control. Information provided by you during your visits to our site is stored securely on servers separate from our website server. We consider that information provided by you to us is sensitive and deserves to be handled with the utmost care.

Advertisers and Other Websites
We do not control the privacy policies of advertisers or websites you may link to from our websites or by using our services. You should review their websites for questions about their Internet security and privacy.

Site Registration
When registering with letsrev.com, you will be asked to provide account information. This information will be stored securely on servers separate from our website server. If you chose to receive e-mail communications from us and later change your mind, you can remove you e-mail address from our mailing list by clicking “unsubscribe” in the e-mail received or call in to our Customer Service Center at (866)881-4REV (4738) to opt-out of e-mail communications.

Law Enforcement Information
As a provider of Internet and telecommunications services, REV routinely receives legal requests for customer information from government and law enforcement personnel. We also receive discovery requests in civil litigation. In all such cases, our policy is to cooperate as required by law, but to provide only such information as the law requires. This information is generally sought by subpoena served on REV. Under current law, many criminal subpoenas require that we not disclose or notify you of the request. Due to this fact and the volume of requests REV receives, we cannot assume any duty to notify you of any receipt of any legal requests. Note that the law does permit REV to disclose to law enforcement, voluntarily and without prior notice, customer information, including the contents of any communications, if we reasonably believe that an emergency involving danger of death or serious physical injury requires such disclosure without delay.

Internet Security – Taking Proper Precautions
Maintaining the security of your own personal computer is an important part of protecting your own privacy and of helping us protect our network and our customers’ service. You should use and regularly update your antivirus software, firewall and your operating system to prevent unauthorized access by others and harm from various forms of viruses. Persons with questionable intent may utilize the Internet or email to pose as someone you trust or do business with. You should always be sure who you are dealing with before responding with personal information. To avoid these and other forms of attacks, we encourage you to visit the Federal Trade Commission (FTC) for updates and tip on protecting yourself. REV may take protective action related to your service or contact you directly with information from time-to-time to help with this effort.

Children’s Privacy
Our websites are not directed at or intended for use by children under the age of 13. We do not knowingly allow anyone under 18 to provide any personal information to our website. Children should always get permission from a parent or guardian before sending personal information over the Internet. If you believe your child may have provided us with personal information, you may contact us at 881-4REV (4738) and we will delete the information. You can find more information about protecting children’s privacy by contacting the Federal Trade Commission (FTC) or by viewing its website at https://www.ftc.gov.

Contacts From Our Site / Opt-Out Procedures
If you wish to terminate your account or opt-out of receiving communications from us which are not reasonably necessary for the provision of services to you, please contact us at the address below.

If you have any questions about this privacy statement, the privacy practices of our web sites, or your dealings with REV’s websites, you may contact:

REV Business – Legal Dept
913 South Burnside Avenue
Gonzales, LA 70737
[email protected]

Site And Service Updates
We may send our customers a welcoming email to verify password and username. Additionally, we may send site and service announcement updates to our users. Customers are not able to un-subscribe from service announcements, which contain important information about the service. We may also communicate with our customer to provide requested information and services and in regards to issues relating to their account via email or phone.

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our website so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

If you feel that we are not abiding by this privacy policy, please email us at [email protected], or you may contact us at: 913 South Burnside Avenue, Gonzales, LA 70737, (866) 625-4100.

Last Updated March 10, 2022