unified communications
Go Beyond Standard
Business Phone Service
Boost your business with intelligent, AI-powered communications that drive better business outcomes.
As the premier Unified Communications provider serving South Louisiana, REV Fiber for Business understands that modern enterprises require more than just a dial tone to succeed.
What Is Unified Communications?
Our Unified Communications (UC) solution is a comprehensive, full-office communications suite that goes wherever you go. Our platform seamlessly combines a feature-rich business phone system with video meetings, team chat, SMS, contact center capabilities, and file sharing into one integrated experience.
Reliable Communications for the Modern Workforce
Whether your team operates out of a bustling office in Baton Rouge or works remotely, you need connectivity that delivers consistency, quality, and reliability. REV Fiber for Business builds solutions over our powerful all-Fiber Internet network, ensuring your voice and video data travel with zero interruptions. Learn how you can increase productivity, cut costs, and create better customer experiences with our advanced Unified Communication solutions.
Already have an on-premise phone system? Here’s why you should upgrade to our Unified Communications system today.
An outdated phone system could be holding your business back. Modernize your communications with our intelligent cloud platform that cuts costs, boosts productivity, and enhances customer experiences.
It’s time to take your business to the next level.
As your trusted Unified Communications provider, we equip your team with the tools they need to collaborate effectively and respond to customers instantly.
BUSINESS PHONE
Enjoy a highly reliable, cloud-based phone system with over 90 advanced calling features. Our all-Fiber Internet network delivers crystal-clear call quality and HD voice, so your team sounds professional on every call without static or dropped connections.
VIDEO CONFERENCING
Securely meet face-to-face with your employees and customers from anywhere. Video conferencing builds stronger relationships and enables real-time collaboration, saving your company travel time and expenses.
TEAM CHAT
Bring your teams together, communicate with coworkers from any device, and manage SMS conversations through your desktop or mobile apps to meet clients where they prefer to communicate.
FILE MANAGEMENT
Share and collaborate on files securely from any location. Our platform includes real-time backup and restore functions, ensuring access to critical documents during an important project.
Additional Services and Features
We provide comprehensive Unified Communication for business equipment and services that scale with your specific needs. Elevate your operations with our suite of powerful tools designed for modern businesses.
ADVANCED HUNT GROUPS
Route incoming calls intelligently. Many UC seat types allow users to participate in Advanced Hunt Groups at no additional cost, ensuring your customers always reach the right department.
ARCHIVING
Securely back up your organization’s phone calls, meetings, chats, and texts. Each eligible user gets 30 rolling days of free archiving, and you can extend retention periods up to 10 years for compliance purposes.
ARTIFICIAL INTELLIGENCE (AI)
Boost your organization’s potential with built-in AI. These smart tools act as digital teammates to enhance productivity, increase employee focus, and improve overall business performance by automating routine tasks.
COMPANY MESSAGING
Empower your customers and employees to stay connected by enabling your main business number for texting. Through their mobile and desktop apps, designated employees can respond to these texts. This feature ensures seamless communication and enhances customer satisfaction by making interactions more convenient and efficient.
CRM INTEGRATIONS
Connect your communications directly to your customer data. Choose from multiple CRM Integrations, including Salesforce, SugarCRM, Hubspot, Reynolds and Reynolds, CDK, and DealerSocket.
DATA INSIGHTS
Designated Administrators access a convenient Control Panel to run standard and customized Reports & Analytics. Therefore, you can track performance metrics and optimize your investment effectively.
RESOURCE LINES
Equip common areas like breakrooms, lobbies, and conference rooms with shared Resource Lines. This allows multiple employees to make and receive calls from a single, shared number, ensuring constant connectivity in high-traffic areas without needing a dedicated phone for every employee.
VOICEMAIL BOX
Set up a general voicemail box to ensure no calls go unanswered. This feature captures messages when you’re unavailable, so you never miss an important opportunity. UC customers receive one complimentary Voicemail Box, with the option to add more as needed.
WEBFAX
Send and receive faxes directly from your computer with our online WebFax interface. This virtual service eliminates the need for a physical fax machine, saving space and securely managing your documents. WebFax is available for most UC users, with the option to add more as needed.
IT’S NOT A ONE-SIZE-FITS-ALL WORLD
Find the solution for your needs
With our Mix & Match plans, you have the flexibility to customize your Unified Communications solutions, ensuring every user gets the features they need without paying for extras they don’t. Explore options like UC Express, UC Essentials, UC Pro, and UC Enterprise to find the perfect fit for your team.
Seamlessly switch your workspace to any Apple or Android smart device with the Ascend Mobile App.
With real-time presence, contact syncing, and the ability to call from your work number using your personal cell phone, you can manage communications on the go using all the same applications available on your computer.
Transform your PC or Mac into a communication hub with the Desktop App. Place calls, chat, host video conferences, and share files from a single interface. Access all essential business communication tools right from your desktop to boost productivity and streamline your workflow.
For teams that use Microsoft Teams, our UC platform integrates directly into your existing environment. This allows you to enhance communication capabilities without disrupting workflows, combining our robust features with the familiar Teams interface for a unified experience.
Looking for the ability to offer more personalized, responsive customer care with a fully integrated UC and Contact Center solution?
ALL-IN-ONE PLATFORM
We offer a fully integrated Contact Center solution that merges employee productivity with omnichannel customer engagement. This singular platform helps businesses cut hold times, increase call effectiveness, and improve your employees’ ability to resolve issues quickly.
A MORE INFORMED ORGANIZATION
When you choose us as your Unified Communications provider, you gain a partner dedicated to your growth in South Louisiana. We offer scalable plans, high-quality equipment options, and local support to ensure your success.
Take an in-depth look at the high-quality Unified Communications hardware and equipment we offer for all types of business needs.
We offer a wide range of high-quality Unified Communications hardware to suit your business needs. Choose from powerful, easy-to-use office phones like the Yealink T54W and T57W, or expand your call-handling with the Yealink EXP50 module. For superior conference room audio, we offer the Yealink CP965 HD IP Conference Phone and the CPW65 Wireless Expansion Mic.
Looking for help with your Unified Communications service?
As a premier Unified Communications provider in South Louisiana, we’re dedicated to your success. Visit our UC Support page for helpful resources like step-by-step guides, how-to videos, and quick-start guides designed to make managing your UC system simple. If you can’t find what you need, our support team is just a call or click away.
Choose the Unified Communications Provider South Louisiana Relies On
Upgrade your operations with the most reliable Unified Communications provider in the region. Find the exact solution for your unique needs today.
Fill out the short form below or call 866-625-4100, and our team will be happy to help you build the perfect communications package.
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